The Call Center Industry is changing fast. Technology is advancing fast and competition is getting fierce with less people to call on in the Telemarketing Industry, especially with the FCC enforcing the standards of the FTC ?Do Not Call List.? There have been massive layoffs in the Out Bound Telemarketing business. Many telemarketing companies stayed in business because they work for politicians campaigns or contract with the major parties or PACs. Others have gone into the non-profit sector to pitch for funds from donors as the non-profit sector is hard up for cash as the economy makes it?s U-Turn and taxi?s onto the runway for a cleared for take-off election year flight too 11,500.

We noticed in our company along with many small and medium mobile service typpe companies have used the services of Call Centers and Answering services to collect calls for the operators. What we are finding when talking to companies which do not have their own telemarketing departments that it is difficult to find a call center company that can keep customer satisfaction rates as high as they need. We are hearing from companies that this is getting tougher and tougher. The consumers are not getting any easier to please either. Call Center rates which take calls and then electronically dispatch by alpha pager or Blue Tooth PDA device charge between $1.50 to $2.80 per call and $.40 to $.90 to dispatch out. Often small companies were getting a break due to the fact that call center companies and answering services had other large Corporate Clientele and larger customers. With the economic hit combined with the Telemarketing hit with the ?Do Not Call List? (which no one can deny is needed to keep pesky telemarketers from calling at your residence during dinne